Sample company
Your weekly report
Mon 28 Sep to Sun 4 Oct 2026
Ana R.
Customer service, full time (40 hrs a week)
Hours worked
40 of 40
Previous week 39.5
Quality score
95 of 100
At or above the agreed 90
Calls answered
303
Previous week 329
Emails and chats resolved
136
Previous week 152
Everything counted this week
- Calls answered
- 303
- Emails and chats resolved
- 136
- First response time
- 6 min
- Appointments booked
- 20
- Sent to you
- 8
Manager's note
Refund questions were sent to you with the order numbers.
Miguel S.
Sales support, part time (20 hrs a week)
Hours worked
19.8 of 20
Previous week 19.8
Quality score
96 of 100
At or above the agreed 90
New leads contacted
54
Previous week 53
Time to first contact
9 min
Previous week 9
Everything counted this week
- New leads contacted
- 54
- Time to first contact
- 9 min
- Leads qualified
- 14
- Meetings booked
- 10
- Follow ups sent
- 47
Manager's note
Two quotes are waiting on your pricing.